Information you choose to provide
When you call or start a WhatsApp chat, you may provide your name, phone number, vehicle details, identity documents and other records required for the service you request.
How we use information
MFS uses relevant information to respond to enquiries, confirm service requirements, process authorized requests, arrange delivery, send renewal reminders and maintain appropriate business records.
When information is shared
Information may be shared with government agencies, insurers, delivery providers and service partners when this is necessary to complete your request or meet a legal obligation. MFS does not sell customer information.
Storage and security
MFS keeps information only for as long as it is reasonably needed for the service, record keeping and applicable legal requirements. Reasonable administrative and technical safeguards are used to protect it.
WhatsApp and external services
WhatsApp, maps and social platforms operate under their own privacy terms. Information sent through those services may also be handled by the service provider according to its policies.
Your choices
You can ask what personal information MFS holds about you, request a correction or ask that information no longer needed be deleted, subject to legal and operational record requirements.